Booking Policies

Cancel or Reschedule anytime up until 24 hours before appointment time. We made this as flexible as possible so you can get the best appointment times that fit your schedule

A Late Cancellation is any appointment cancelled by the client within 24 hours of appointment time.

Any deposit amount paid at the time of booking, is no longer valid for a Late Canceled appointment. All deposits are non refundable.

If the client would like to book any future appointments after Late Cancelling a previous appointment, a payment of 50% of the total service balance in the form of a non-refundable deposit will be required.

If an appointment is rescheduled within 24 hours of appointment time it is considered a late reschedule.

Same Day Late Reschedule: Any deposit amount paid at the time of booking, is no longer valid for a late rescheduled appointment. Deposits are nonrefundable. Payment of additional deposit may be required.

Different Day Late Reschedule: Any deposit amount paid at the time of booking, is no longer valid for a late rescheduled appointment. To rebook for a different day payment of 50% of the total service balance in the form of a non-refundable deposit will be required.

Any deposit amount paid at the time of booking, is no longer valid for a late No Showed Appointment.

After a client No Shows an appointment, we require a payment of 100% of the total balance in the form of a non refundable deposit to book any future appointments.

Grace Period Policy

30-45 minute services: 5 minutes (These services are extremely short and require every minute to get the best results. We understand 5 minutes is a small window, we recommend planning ahead for traffic, etc.)

1hr - 1hr30min services : 10 minutes grace period

2hr+ services: 15 minutes grace period

Please note, the grace period is a CUT OFF time, meaning this is our policy for accepting late clients within a certain time frame. This is not an open window to arrive to an appointment. We cannot make exceptions for any clients who arrive after the grace period. And yes this includes even just one or two minutes after. Clients are responsible for arriving to their appointments on time, we understand things happen which is why we have the grace period.

Arriving during the grace period is still considered showing up late. Arriving even just one or two minutes after the grace period is considered extremally late!

Late clients who arrive at the last 3 minutes of the grace period must be ready to START the appointment.

Due to limited availability we are unable to give extra time if a client is to arrive late to an appointment, this could effect the final quality. When a client is late they forfeit any potential fixes for issues caused by tardiness.

If a client arrives after the grace period we recommend they reschedule for best results.